24/7 Customer Support in Shared Hosting
We acknowledge the importance of getting assistance right away, that's why our shared hosting services feature 24/7 support and several options for communication. If you do not have an account yet, you can easily phone us or come on our live chat and consult with a live agent, to inquire about our services or check if our servers meet the system requirements for your web sites. In this way, you'll never end up buying a service which you cannot use. In case you already have your hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel when the issue is strictly technical or it requires more investigation. Unlike the vast majority of providers that you can find today, we reply to all the tickets within one hour, so you won't have to wait for an entire day. Our support services can be accessed round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
You are able to try our support services even before you obtain a semi-dedicated server account from our company since we have phone and live chat support for pre-sales, billing and common questions. Our representatives can help you find the most suitable package or give you info about our servers, to confirm if the system requirements for your websites are met. In case you're a current customer, you also have the option to contact us via electronic mail or via our ticketing system, which can be accessed via the Hepsia website hosting Control Panel. We guarantee that whenever you use any of these two methods of communication, you'll receive a response within a maximum of one hour and that’s 24/7, which includes weekends and official holidays. In case you have used the web hosting services of other companies, even large ones, you're able to compare the response time because it often takes a full day for them to handle a ticket.
24/7 Customer Support in VPS Servers
If you get a VPS server from us, you will be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find a couple of local phone numbers in the USA, Great Britain and Australia along with a live chat service. If you're an active customer and you want assistance with a technical issue which requires additional time to analyze or resolve, you'll be able to open a ticket through your billing account or you will be able to send an email and we will take care of the problem and send you a reply within 1 hour. The response time is warranted 24/7, which includes holidays and weekends, however for the majority of problems it takes less than 30 mins to receive assistance. The support service covers your VPS as well as all of the pre-installed software it features, so in case you need help with third-party apps, you'll be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
All the dedicated server plans that we provide come with 24/7 support via different means of communication and with a 1-hour max reply time guarantee. If you want to find out more about the plans or you have any kind of billing or general questions, you will be able to phone one of the local numbers that we have around the globe or you may use our live chat support and talk with a live agent. For entirely tech difficulties that require assistance from a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an email, as these channels are more appropriate to track a given issue. The reply time for them rarely is more than half an hour, therefore you can forget about waiting for a full day to get support. Our support service is available for all of the server-related issues, and the pre-installed software. If you need help with third-party apps, you may consider acquiring the Managed Services upgrade that we provide for all of the plans.