In case you have bought a hosting plan and you have certain enquiries with regards to a concrete feature/function, or if you have confronted a certain challenge and you require help, you should be able to touch base with the respective help desk support staff. All hosting providers deploy a ticketing system irrespective of whether they provide other ways of contacting them apart from it or not, as the very best way to tackle an issue most often is to use a ticket. This model of correspondence makes the responses sent by both sides easy to track and permits the technical support engineers to escalate the issue if, for instance, a system administrator has to get involved. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you have to use at least two different accounts to contact the support team and to actually administer the hosting space. Constantly logging in and out of different accounts might often be a burden, not to mention the fact that it takes a long time for the majority of hosting providers to process ticket requests.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you won’t ever need to leave your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any trouble ticket whilst browsing your files or modifying different settings. The ticketing system is being closely monitored 24/7 by our customer care team members and the response time is no more than sixty minutes, but it rarely takes more than twenty minutes to get assistance. In stark contrast to some other hosting companies, we do not charge extra for using the ticketing system, so you can touch base with us as often as you want and ask for info regarding any technical or billing issue. Moreover, you can see a number of informative articles, which will help you solve the most commonly encountered obstacles on your own.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we use is integrated into the Hepsia Control Panel, which we have created for our semi-dedicated plans, which means that you will not need a different platform to touch base with our tech support staff – you can do this on the spot in case you come across a problem. Opening a new ticket takes a couple of mouse clicks and tracking down an older one is equally easy. With our clever search option, you can quickly find any ticket that you’ve already submitted. You can post a ticket whenever you want as our client support engineers are available 24-7-365 and respond in less than 1 hour, although it seldom takes this much to receive an answer. With Hepsia, you’ll have everything in one location and you can just forget about logging in and out of two or more platforms to troubleshoot a simple problem.