One-Hour Response Guarantee in Shared Hosting
In case you’re using any of our shared plans and you have a query or confront some complication, you can get in touch with us 24x7x365 by posting a customer support ticket or by writing an e-mail and we promise that you will have a response within the hour. If the issue can be sorted out, we will do it before we respond to you, whereas if there’s something that you have to do on your end, we will give you all the necessary details – what workable solutions to try out, what settings to check, and so on. Normally, you will obtain an answer within only half an hour, which means that waiting for hours and hours on end or even for more than a day to receive assistance is something out of the question. Our 1-hour response guarantee is valid for any enquiry that you might have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
Since we recognize exactly how crucial it is to receive well-timed help, we promise that you will never need to wait around for more than 60 minutes to get an answer to any support ticket that you submit from your semi-dedicated server CP. The fact is, you will seldom need to wait around for more than twenty to thirty minutes and this applies to any issue irrespective of its nature – general, technical or billing. What’s more, our tech and customer support staff will be at your service 7 days a week, which is the reason why even if you submit a ticket during official holidays, you’ll always receive a blazing-fast response, which will contain the answer to a question, the solution to an obstacle or the info necessary to solve an issue yourself – in case there’s something that you have to do on your end. If you use our services, you’ll never need to waste a day waiting around for a response like you would with many other providers.