Phone Support in Shared Hosting
We know that having the option to speak with a live consultant is rather important, for that reason we have 3 support lines around the globe (USA, UK and Australia) and you can get in touch with us on the phone for 14 hours a day. If you consider obtaining one of our shared plans, for example, you're able to give us a call and find out more about our services before placing your order so as to be sure that we cover all system requirements for your websites. Following your order, you'll be able to contact us about all the sales and billing difficulties you may experience, or receive any kind of general or basic tech info you need. We've aimed to find the perfect balance between phone and ticket support, so for entirely technical matters you will have to use our ticketing system, which will help you monitor the communication as well as any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
We offer live phone support 14 hrs daily as a part of the support services for every single semi-dedicated server package that we provide. Considering that some issues are more complex and time-consuming, you may have to open a ticket if you experience such a problem, but for all your billing, general or small-scale technical issues you can always phone us and we will assist you quickly to save you the time you'll have to spend on opening a ticket. Even if you don't have an account yet, you're able to find out if you can host your internet sites on our top-notch cloud platform or you're able to receive any other general info about our semi-dedicated solutions. We have local numbers in the U.S.A., the UK and Australia along with a worldwide number, so you are able to call the one which is nearer to your region.