You can find lots of shared hosting companies out there, yet the majority of them are resellers that have restricted resources, especially in terms of support. One of the ways to distinguish them is the option to reach the company over the telephone. The level of support that you'll get via this particular way of communication may vary based on the service provider - several of them offer dedicated phone support, others offer common and customer support only as some matters are more time-consuming and it's far easier to be resolved with a ticket, particularly when the issue needs to be escalated. Nonetheless, it is good to know that you can get in touch with your web hosting provider as there are numerous small matters which can be taken care of effortlessly and in a timely manner through a call, not mentioning that you're able to get more info regarding the services even before you become a customer.

Phone Support in Shared Hosting

We know that having the option to speak with a live consultant is rather important, for that reason we have 3 support lines around the globe (USA, UK and Australia) and you can get in touch with us on the phone for 14 hours a day. If you consider obtaining one of our shared plans, for example, you're able to give us a call and find out more about our services before placing your order so as to be sure that we cover all system requirements for your websites. Following your order, you'll be able to contact us about all the sales and billing difficulties you may experience, or receive any kind of general or basic tech info you need. We've aimed to find the perfect balance between phone and ticket support, so for entirely technical matters you will have to use our ticketing system, which will help you monitor the communication as well as any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

We offer live phone support 14 hrs daily as a part of the support services for every single semi-dedicated server package that we provide. Considering that some issues are more complex and time-consuming, you may have to open a ticket if you experience such a problem, but for all your billing, general or small-scale technical issues you can always phone us and we will assist you quickly to save you the time you'll have to spend on opening a ticket. Even if you don't have an account yet, you're able to find out if you can host your internet sites on our top-notch cloud platform or you're able to receive any other general info about our semi-dedicated solutions. We have local numbers in the U.S.A., the UK and Australia along with a worldwide number, so you are able to call the one which is nearer to your region.